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Retailers Harness E-Commerce to Improve Customer Service

Customer Service pic
Customer Service
Image: businessinsider.com

Since joining Gordon Haskett Research Advisors as a managing director, experienced equities analyst Chuck Grom has helped to develop the firm’s retail sector coverage while growing its consumer offerings. In this capacity, Chuck Grom draws on extensive experience gained at firms including Deutsche Bank and JPMorgan, where he oversaw the analysis of leading broadline and department store investments.

The rise of e-commerce is presenting a host of new challenges and opportunities for brick-and-mortar retailers. As some companies struggle to keep pace with the changing retail environment, others are seizing the chance to innovate and offer new value to consumers.

One feature that is gaining popularity is curbside pickup. Bridging the gap between online and in-store retail, curbside pickup options allow shoppers to select their items from the comfort of their own homes, then pick them up at a store location without ever going inside. Wal-Mart recently expanded this offering to 500 new US stores, and has taken cues from leading fast food chains to design their curbside pickup areas. At the same time, Target is striving to offer consumers a more convenient, streamlined experience by introducing same-day deliver for groceries and household goods. Although Target has recently battled to overcome declining same-store sales amidst the increasing dominance of online retailers such as Amazon, this could be the retailer’s first step toward prosperity in the digital age.

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Clarke Schmidt pic

Yankees Select Pitcher Clarke Schmidt in First Round of MLB Draft

Clarke Schmidt pic
Clarke Schmidt
Image: nydailynews.com

An economics and accounting graduate of Holy Cross College, Chuck Grom is a retail stock analyst who has been featured numerous times on CNBC and presently serves as a managing director for New York’s Gordon Haskett Research Advisors. When he isn’t working, Chuck Grom enjoys following his favorite Major League Baseball (MLB) team, the New York Yankees.

Already blessed with a stable full of young stars, the Yankees added another potential cornerstone to the franchise in the first round of the 2017 MLB draft held June 12. The team selected right-handed pitcher Clarke Schmidt with the 16th overall pick, which comes with a dollar figure of approximately $3.5 million. A native of Georgia, Schmidt spent the past three seasons with the University of South Carolina, where he recorded a combined win-loss record of 15-9 and an earned run average (ERA) of 3.21.

He was having a career-best season through nine games in 2017 with a 1.34 ERA and 70 strikeouts in 60 innings, but he was sidelined with an elbow injury that required season-ending Tommy John surgery. He’s lauded by scouts as having great command of his pitches and his fastball can reach 96 miles per hour with above-average movement and velocity.